At Xdeal, we provide a comprehensive 1-year warranty on our products to ensure your long-term satisfaction.
- Statutory Rights (The First 14 Days): In line with the UK Consumer Rights Act 2015, if your item is faulty or not as described within the first 14 days, you are entitled to a full refund or replacement.
- Warranty Exclusions: The warranty does not cover:
- Accidental damage (drops, cracks, or liquid damage).
- Unauthorized repairs or software modifications (rooting/jailbreaking).
- Normal wear and tear (battery depletion or cosmetic scratches).
- Logistics & Fees:
- Faulty Items: Xdeal will cover return postage if a manufacturing fault is confirmed.
- Verification: All returns are inspected by our technical team. If an item is found to be in full working order, we will contact you to arrange the return of the device to your address.